Slow speeds and plan cancellation

[avnerjose]

@jjolley

I am paying for 100 mb and getting 5 to 8 I need this for my employment since I do remote work. I just had this set up Tuesday. I would like to cancel and I will get another internet service. This will not work for my job

Hi @jjolley,
I’m creating this separate topic to discuss your issue.

Thank you,
Avner

[avnerjose]

Hi @jjolley,

I’m sorry to hear about your bad experience with the Viasat service.

Upon taking a look at your account I saw that your plan is for 50mb and not 100mb as you mentioned, I also ran a speedtest from your modem and I see good results.

Speedtest:

I understand your frustration, if you want help troubleshooting your connection issues we can help you. For that, I’d like to ask you to run a speedtest from your modem and share your results with me, you can follow this tutorial: How to run a speed test from my modem?

Otherwise, if you still want to cancel your service you can call Viasat’s Customer Care at 855-463-9333.

Thank you,
Avner