Slow speeds and cannot stream

Hi @Jennifercl ,

Could you kindly run an advanced speed check? The advanced speed check shows your device and modem speeds separately, as well as a few other bits of information that can help us better identify the issue. Here’s an article with detailed instructions on how to run it: How to run a speed test from my modem?

If possible, please run them in different periods of the day.

Thanks,
Leonardo