Slow speeds and bad connections

Hi @Terlecki19 ,

I’m very sorry for your issue and we’ll do our best to help you with it. From what you said, your problems are:

  1. Connectivity on game systems
  2. Speeds are too slow

Is this correct? If so, could you please let us know what game systems you are trying to connect to? Also, please run an advanced speed check and share the results with us. An advanced speed check will show both device speeds and modem speeds, you can find instructions on how to run one here: How to run a speed test from my modem?

@Rich I’ve created another post to track your issue separately and provide you the individual attention needed to troubleshoot your case as well: 90% of the time comparable to dial-up

Thanks,
Leonardo

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