Slow speeds 0.25 download

Is the download speed supposed to be this bad with standard data or do I have an issue with my service

Hi @DanielZamora

Were you able to run the modem test as well? I can only see your device speeds, so it’s good to crosscheck them both.

When you have time, can you please run another few tests using the guide below? You can do that at different hours of the day if you’d like.

  • You can download the Viasat Browser here: https://browser.viasat.com/.
  • After you install the browser, you need to be logged in on speedcheck.viasat.com.
    • To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
    • The credentials for this login are the same as the ones you use for MyViasat.

image


When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:


I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.

:exclamation: The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.

Hi, @DanielZamora,

Did the speeds improve? I see that you’re out of priority data so drops in speed might happen around the evening.

Let us know if the issue persists (please run a speed test from the modem as describe above by Nathalia – that will help us check if everything is ok with your modem)

Thanks!

I knew the speed drops during the evening but I could still watched videos before even without my priority data

Hi, @DanielZamora,

On previous billing cycles do you usually run out of priority data?

I’ll add some extra data to your account (free of charge), so we can investigate that. I’ll let you know when it’s done (you’ll receive an email about that but you can ignore it).

Also, I’d like to suggest you sign up for the Data Saver feature, in case you usually watch videos on the internet. That feature automatically reduces the bandwidth for streaming apps, thus decreasing data usage.

You can learn more about the Data Saver here: Announcing the Data Saver Feature Experiment!

Hi, again,

@DanielZamora, I just added the extra data (the credits will be in the next bill too). Let me know if you see any improvements.

Another thing I’d like to ask: did you have any problem with the Stream Hub? I see you have that service activated but the Stream Hub is disconnected. Let us know if you want any help with that too.

Thanks