Slow speed with 45 gb hi speed remaining

hello dear friends,
something isn’t quite right



[admin’s notes: post edited to hide private data]

Hi, @WilliamDobni,

Thanks for the message. I’m investigating that now, and as soon as I have more information I’ll let you know.

Hi, @WilliamDobni,

We made some changes in your network, which might take up to one hour to apply.

Tomorrow let’s us know if you notice any improvements.

Thanks

well my friends…things are still a little shaky … i didn’t notice anything during the day with ordinary browsing (i don’t watch movies) but in the evening things get dicey



[admin’s notes: post edited to hide private data]

Hi @WilliamDobni

My apologies. It looks like the change we made to your network settings has been lost.

We will escalate your issue to check why this has been misconfigured in our system, and expect to hear back from the relevant team soon. :slight_smile:

Thank you for your patience!

Hi @WilliamDobni

I ran a few tests on your modem, and the speeds seem to be better at this hour:

image

image

I noticed you’ve mentioned that the speeds get worse when it’s night, but you haven’t noticed a change during the rest of the day.

Could you please run a few speedchecks during the morning and afternoon, to verify whether the bad speeds only show up during the evening?

Thank you!

here’s a couple of tests from around 2 in the afternoon…not bad


good numbers in the morning

i don’t watch much video by choice … recheck speed this evening … its quite a bit below nominal but i don’t notice much problem until it gets down to 3 or 4