Slow speed, poor connectivity. Have screenshot of speed test results but don’t know how to attach pic. Speed too slow to use cnc software on line. Can’t even get to website. Download 8mbps, upload .6mbps. Think off target again. Please help or send tech.
Please send install key and how to use it
Hi @Radicalrevolver,
Sorry about this experience.
It looks like your antenna has been mispointed for some time.
You might want to consider attempting a self-repoint. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?
If a self-repoint doesn’t sound viable, then we can request a technician visit to repoint your antenna and improve your experience.
Thanks,
Nacho
Thanks. I’ll give it a try. Let u know how it goes.
Hi @Radicalrevolver,
I saw your new post requesting for the install key:
As I mentioned in my reply there, let’s keep the discussion centralized in this post section so we don’t lose track of it.
The install key is considered personal information therefore I’ll send you a private message with it’s content, and you will receive a notification.
Thank you,
Avner
Just tried and made it worse. I have total high frequency hearing loss and can’t hear tones well enough to point antwnnae. Even with hearing aids!!! Time to send tech please.
Hi @Radicalrevolver ,
Thank you for trying to repoint it by yourself. I’ll redirect your case to the field operations team so they can schedule a tech visit for you.
They will then reach out to you soon to find the best day/time to complete the visit.
Thank you,
Avner
Thank you. I prefer “Dynamite Digital” in Slanesville, WV, for the tech visit. He was original installer and closest to me now.
Thank You.
Hi @Radicalrevolver ,
Unfortunetly we don’t have control over that here on the forum the field operations team is going to contact the company, but since the company you mentioned did it the first time, it is possible that the same one is going there to fix the issue for you.
I hope the tech visit goes well for you, I’ll keep looking at your case and I’ll reach out back to you once the visit is completed.
Thank you,
Avner
Hi @Radicalrevolver ,
Upon looking at our system I can see that the tech visit we scheduled for you was completed yesterday. How did that go?
I also just ran a speed test from your modem and saw good results:
Did you also notice an improvement in your service?
Thank you,
Avner
Yes. It went very well. All works now but ookla speed test is much slower than your resulrs. Can you suggest a more accurate speed test for me to use.
That one says 17MBPS download. Better than ookla but not as good as your results.
Hi, @Radicalrevolver,
To improve your internet experience, I made some changes to your network (which might take up to 1 hour from now to be applied).
You might still see some drop in the speed during the peak busy hours, but it should be better now.
Let us know if you see any improvements.
Thanks!
Thanks. U guys are great. I can trust the connection now.
Hi @Radicalrevolver ,
Thank you very much for your kind words. If you face any new issues, don’t hesitate to let us know and we’ll be more than happy to help.
Thanks,
Leonardo
