I was on the silver plan which was an original plan that gave me 25mbs download but I saw online that there was a new plan that gave me the same speed but was cheaper. I spoke to Viasat staff and asked if the speed would be the same. They said yes but my speed has been much slower since I switched and because it was a legacy plan I cannot switch back.
Hi @johnstoever ,
We are very sorry about that experience. Upon investigating I’ve found that your antenna seems to be mispointed, so you should be contacted soon by the field team to schedule a visit.