PLEASE someone fix my internet. I changed plans because it said faster speed and unlimited data. So far it’s slower than my old program. My speed is less than 10!!! What in the heck?
I’m sorry about this experience you’re currently having with Viasat.
I couldn’t find your account searching by the email address you used to sign up in the Forum, so I’ve sent you a private message requesting this information: RE: Slow speed under 10
Thanks for the account info! I was able to find you on our system.
You are currently suffering from an antenna mispoint. This can cause slow speeds, a degradation of your signal, and a complete downtime of your modem.
You might want to consider attempting a self-repoint, following our guide: Can I repoint my Viasat antenna on my own?
If a self-repoint doesn’t sound viable, then we can request a technician visit to repoint your antenna and improve your experience.
Please send a technician. We are elderly and don’t wanna mess with it. Thank you very much for your help.
Are you going to send a technician, or do I need to call them?
I’ve requested a service call to repoint your antenna.
The Field Team will get in touch as soon as possible to schedule this visit.
They’ll contact you using the phone number and/or email address associated with the account, so please keep an eye out for any calls or texts.
We’ll keep track of this service call and check back in with you as soon as it’s complete.
I see that your service call was completed successfully! 
How has your connection been since then?
It’s been perfect. Our technician that came out did fantastic. We’ve never had this fast internet and reception. Very, very happy. Thank you.
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