Slow speed. Streaming is disappointing

Hi @baddogs1979 ,

I’m really sorry for the bad experience you’ve had with the Viasat service and also for the slow reply.

Upon running a speed test from your modem I see good results:

I know this doesn’t represent your experience once you mentioned bad speeds, so I would like your help for me to actually understand the speeds you are seeing on your side.

For that, you can run a speed test from your modem following this tutorial: How to run a speed test from my modem?

For it to work properly you need to:
1 - Use the Viasat Browser
2 - Log in to your MyViasat account

Thank you,
Avner