Slow speed! not impressed with this service

Hello, @sooner3232 ,

I’m sorry to hear about your experience with Viasat internet. I ran a speed test on your modem from our end and the results look excellent - So I’d like to get some information from you to help determine what’s causing those issues.

First, I need your permission to examine your data usage in order to assist you in figuring out how all that data was consumed and hopefully mitigate that so you don’t experience this issue again.

As for your speed issues, could you answer the following questions so I can figure out why you’re getting bad speeds?

  1. Were you experiencing slow speeds before you went through your 100GB of data, or only after?
  2. Are you experiencing slow speeds throughout most of the day, or only at specific times? If the latter, can you provide some timeframes?
  3. Could you provide a screenshot of your speed test results so we can compare them with our own results? You can check our speed check guide here for instructions on how to do it: How to run a speed test from my modem?

Thanks in advance,