Thanks for posting. Can you please provide more details about the issues you are experiencing?
In the meantime we will take a look at your account.
We are seeing good speeds from your modem:
Could you please run a full diagnosis on Speed Check and share a screenshot of your results with us? Seeing both the speeds from the device and the modem will help us identify/rule out Wi-Fi issues. You can find detailed instructions to run the test here: How to run a speed test from my modem?