slow internet speed. it is hovering around 9mbs
Hi @jwhisenhunt
Thanks for reaching out to the Forum team!
When you saw that result of 9Mbps, was your device far away from the modem, or were you using an Ethernet cable?
I’ve had a look at your account and there are no current issues present, but your modem shows good speeds:
When you get a chance, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?
This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
You can follow our guide: How to run a complete speed diagnosis
Thank you!
It was fine this morning when I got on. Will keep checking on it
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