Once again I am experienceing slow speeds at the beginning of my new month. I never even use half of what I pay for and always around a couple of days before my renewal date and a couple of days after the internet gets slowed down. Quit prioritizing my service Viasat! I need my internet for work.
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We will take a look right away and let you know what we see.
I see that your data just rolled over.
" always around a couple of days before my renewal date and a couple of days after the internet gets slowed down. "
That is very odd. Question: what speeds are you seeing when you say it is slow? Do you have a speedtest result or do your applications just feel slow?
I believe your bad experience but I want to mention that I just ran a speedtest from your modem and am seeing good speeds:
We should be able to get to the bottom of this.
Thanks,
Peter
Hi @heidicoggins2, we noticed that your Video Data Extender is ON, so we were wondering if you have it ON on purpose?
Hi @heidicoggins2, we rebooted your modem. Please let us know if the experience has improved. Thanks!