SLOW SPEED and Paying Way Too Much

Hi @luiszamora820 ,

We’ll keep investigating your issue. For us to have a better understanding of your experience you should run some tests on our app “Viasat SpeedCheck”. You can follow this tutorial: How to run a speed test from my modem?.

Please make sure to run a few tests during different times of the day, also, you will see more details on the tutorial, but you should use the Viasat Browser and also log in to your MyViasat account to be able to run both speed tests from your modem and from your device.

Please reply to this topic once you’ve run does tests.

Thank you,