Slow speed and data usage

After the first week all my high speed data is used up. I do not stream on my tvs (for this reason). I only use a phone and iPad for wifi. I work full time so it’s not being used constantly. For the price of your service; I essentially only get a week’s worth out of it. If DSL internet were available in my area; I would choose them, but because satellite internet is my only option; I have no choice.

Hi @harris.tami.1962 sorry about this experience you’ve had. I was able to find your account, is it ok if we take a look at your usage data? That will help us provide a recommendation.

Hi @harris.tami.1962 I just ran a speed test from your modem and the speeds look good (see below).

You can use to run a complete speed diagnosis (from your device AND modem), please note that you will need to be on the Viasat Browser and logged in with your My Viasat credentials. You can find a detailed set of instructions here - How to run a speed test from my modem?