Slow speed and buffing

1

I am well below my data usage (only 290, out of 850)
there is only me in the house and the only thing running is my tv but the streeming keeps buffering. I can not enjoy watching a show or a movie. What is the point in having this, if I can not watch TV.

what can I do?
thanks
shannon

2

Hi @sgcochran24 ,

We are very sorry for this situation. I’m currently investigating your case and once I have any updates I’ll let you know.

Thanks,
Leonardo

4

Hi @sgcochran24 ,

I’ve identified that your antenna is currently mispointed, which could be causing slowness and buffering. I’ve requested a technician visit from the field team, and you should be contacted soon to schedule the best date for the visit. Don’t worry; you won’t be charged for this visit.

Thanks,
Leonardo

5

Great. When can I expect the call/visit?

6

@sgcochran24 Our team should call you on the registered contact number so you can schedule the time when a technician is available that best works for you.

Thanks,
Leonardo

7

Hi @sgcochran24 ,

How’s your service after the technician visit? Did everything go well?

Thanks,
Leonardo

8

Yes, everything is fine.

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