The speed is terrible. I can’t work from home with zoom meetings constantly being dropped for slow speeds. Help
Hi @jbell
I see that this is your first time posting on our Forum 
We’re having a look at your setup right now and we’ll let you know as soon as we have more information on this issue.
Just for clarity, do you get slow speeds throughout the whole day on average? Or is it on specific hours? Also, is this a long-term issue or a recent problem?
Hi @jbell
We have detected severe faults in the connection between your modem and the TRIA.
I see that this has caused over 130 drops in connection just this week, which is highly abnormal.
A service call is strongly suggested for a hardware issue like this – and as you have the add-on “Easy Care”, this will be free of charge.
Would you like us to request this tech visit for you? Alternatively, you can also request this yourself with Customer Care for Residential Customers at 855-463-933.
Please let us know what you’d prefer,
Thanks!