Slow speed, 5-10 delay on video, poor satellite placement

Hi @Claire ,

I’ve investigated your situation in our system and I don’t see any mispoints or antenna issues, the only drops in connection are from weather-related issues last week.

Have you noticed if your bad speeds happen during a specific period of the day or if they happen during the whole day? Also are you using Wi-Fi or a cabled connection?

Lastly, if possible, could you run an advanced speed check using This will help us get a few more pieces of information about your service.

You can find the instructions on how to run it here: How to run a complete speed diagnosis?