“The signal is usually weak throughout the house. My wife’s laptop sits 2’ from the router and has issues. We tried plugging it in with a CAT6 ethernet cable and she couldn’t access half of the things she needed for work.”

This is something we need to try to resolve as it really makes it difficult to distinguish between Wifi and ISP (Viasat) problems. It worries me that the ethernet cable had problems. If you are able to do this – How to run speedtest From My Modem? – it will likely help us rule out a bunch of possible issues.

Let us know if you run into any problems.