Slow Internet Speeds 12

My plan just reset I have plenty of high speed data yet my speeds are very slow

Hi @Kbramucci84,

I’m sorry for your bad experience.

I’m going to take a look at your case and hope to come back with
updates very soon.

Thank you,
Avner

Hi @Kbramucci84,

I just ran a few tests from your modem and I see good results:

I know this doesn’t represent your experience, therefore I’d like your help to show us what you are experiencing exactly.

For that, you can follow this tutorial: How to run a speed test from my modem?. It will guide you through the process of running speed tests from your modem, please make sure to use the Viasat Browser and to be logged in to your account.

Run a few tests, preferably during different times of the day, and if possible with Wi-Fi and cable connections for us to see if there is any big difference.

Please let me know once you have run a few of those tests.

Thank you,
Avner