we have had this service since 2016 didnt have a bit of trouble till the Liberty pass data package was done away with .now internet is slow
here’s what the latest speed test i did .
here’s what the latest speed test i did .
Hi @MCCOMAS122 ,
Since you were out of high-speed data, we added more data to your account, free of charge. You might see this value in your bill, but rest assured that a credit of an equal amount was applied, meaning you won’t have to pay anything other than your usual bill.
Can you run a new speed check, preferably at the same period of time you ran the last one, to check if the speeds have improved?
Thanks,
Leonardo
Hi @MCCOMAS122 ,
Glad to know that helped, please also test during the same time you tested before to ensure that the lack of high-speed data was the issue.
Also, I’ve noticed that a huge part of your high-speed data was used on the first day of your billing cycle, if you give us your consent we can take a look to check if there are any abnormalities in your usage.
Thanks,
Leonardo
no need to check the usage i know what it was . i had an update to my gaming console that day. when we had the liberty pass package little updates were no problem and would do them overnight most of the time , now we have do them when we have the data available but here is the latest speed check. thanks
