Slow download speeds and loose connection several times a day

Hi @kwscott79 ,

We’re sorry for this situation. Have you noticed if your speeds have been bad during the same periods of the day or if it happens across the whole day?

Also could you kindly run an advanced speed check? The advanced speed check shows your device and modem speeds separately, as well as a few other bits of information that can help us better identify the issue. Here’s an article with detailed instructions on how to run it: How to run a speed test from my modem?

Thanks,
Leonardo