Slow download speed all the time

why is the download is so slow?

Hi @bspence ,

Thank you for your message. Are you having problems only with download speeds or with your browsing in general?

When you get a chance can you please run a complete speed diagnosis using This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

You can find instructions on how to run the test here: How to run a speed test from my modem?


Hi @bspence

I noticed your test results, thank you for running those!

Just as a heads-up, we’re currently investigating your case.

You’re still experiencing slow speeds, correct?

Still slow this afternoon.

Hi again @bspence

Sorry about the slow reply.

We’ve identified a possible fix for your issue, and made some changes to your network configuration.

These changes will be in full effect exactly 1 hour from now.

After that, could you please run more speed tests, whenever possible?

Thank you!

Hi @bspence

I see that you’ve been running new tests, and speeds look much better:

You’re even reaching speeds higher than your max of 12 Mbps! :partying_face:

Your previous results were all between 0.35 Mbps to 1.50 Mbps, so it looks like the fix solved the issue.

For now, I’m going to mark this topic as Solved, but if you need help with anything else, let us know!