Slow Device Speed

I consistently get significantly less speed on my devices than the modem is getting. I suspect the Viasat Modem/Router I currently have is the problem. The router seems to be unable to provide anywhere near the modem speed. I work from home and my computer is less than 5 feet from the modem and is connected via an ethernet cable. I also get slow speeds via the wifi network to other devices such as my television. I have run many speed tests through the Viasat Browser and give my permission for you to look at that data. It is unacceptable that I cannot get decent speed for work or for streaming. Please advise.

Hi @DrDeb5150

Sorry about this situation, and thanks for reaching out!

We will investigate your setup and let you know what we find. :slight_smile:

Also – while we do this, I’ll leave you a few Router recommendations, in case the root cause of the slow device speeds is found to be the Wi-Fi:

These are both very good Routers and help in amplifying the Wi-Fi range and quality throughout an average-sized house.

Hi, @DrDeb5150,

I was not able to find your account details based on your email. I’ll send a direct message so you can share your account number with us.

Thanks