I can not load any of my websites. The speed is download 1.8 upload0.3
ping 661. also has me in a different time zone how do I fix both time zone and speed
Hi @laynec,
I’m sorry to hear about your bad experience with the Viasat Service.
Upon checking your account I detected you have a mispointed antenna,
we are going to schedule a tech visit for you to fix that.
1 - Can you provide me what are the best days and time frames for the visit?
2 - Also, where do you see the different time zone you mentioned?
Thank you,
Avner
It will need to be this week Anytime. time zone my mistake. It is on Google listing me in California. Thank you
Hi @laynec,
Thank you for the reply.
I’ll escalate your case to the field operations team, they will contact
you to schedule the tech visit and to discuss more details of the operation.
Thank you,
Avner
Hi @laynec,
I’m here to follow up on your case. After taking a look at our system
I see that the tech visit I scheduled for you was complete.
Did everything go well with that?
Also, after the tech visit, I see much better results for your modem speeds:
Do you also experience this improvement in your speeds?
I’ll be waiting on your feedback.
Thank you,
Avner
Yes, the internet is back to work. Thank You for your prompt service.
Hi @laynec,
That’s great! Thank you for your feedback.
I’ll be closing your case, you can reach out back to us
whenever you have any issues with your service.
Best regards,
Avner