I was losing the Internet several times a night and a technician came out and replaced the dish About two weeks ago. Every single night, the Internet goes out every two hours.: 6:32, 8:32, 10:32 pm ( mountain time-Colorado). I am not sure if it is happening during the day because I am not around. I was hoping the issue would resolve itself, but it has not. I just did a speed test: 1.84 download, 5.06 upload.
I am well below the data limit, and my TV is buffering terribly.
I’d appreciate any help. Thank you!
Hi @Bigelkcabin
I’ve sent you a private message requesting some account info, as we couldn’t find an account under this email address.
You can access the private message conversation using this link: RE: Slow and no internet 
Hi Nathalia!
The associated email is: [redacted]
Acct #: [redacted]
I am in the mountains of Colorado, where there is no cell service, so Wi-Fi is my only means of communications up here. Whatever you can do will be greatly appreciated!
Hi @Bigelkcabin
Thanks for the account info! I’ve escalated your issue to our internal Modem team, and I will let you know as soon as we have more information on this problem.
Hi @Bigelkcabin
Sorry for the slow reply.
We identified an internal error with your account and applied a fix.
If you happen to experience more of these drops, please let us know, so we can check if they happened due to weather or because of this previous issue.
Thank you!