SLOW and Expensive

Hi @kidkaz ,

We’re sorry for the situation with your internet. Have you been connecting your desktop via ethernet cable or wirelessly? Could you kindly run an advanced speed check? The advanced speed check shows your device and modem speeds separately, as well as a few other bits of information that can help us better identify the issue. Here’s an article with detailed instructions on how to run it: How to run a speed test from my modem?