I have never gotten the speed that was promised. I reduced my subscription to minimum and use my android hot spot. When I dropped Hughes net, they told me Viasat was on the verge of going down. I wish now I had believed them. I think I’ll cancel my service. I would save in the long run
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Hi @mikenpablo ,
Sorry for the late reply.
When you get a chance can you please run a complete speed diagnosis on https://speedcheck.viasat.com using the Viasat Browser? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:
You can download the Viasat Browser here: https://browser.viasat.com/.
- After you install the browser, you need to be logged in on speedcheck.viasat.com.
- To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
- The credentials for this login are the same as the ones you use for My Viasat.
I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.
By the way, I see that you have run out of priority data for the month, so I’ll be adding 30GBs to your account free of charge. You may also receive a bonus of another 30GBs in addition to the original data boost.
This way, we can run many tests without impacting your data and speeds.
PS – please ignore any email you receive saying you have purchased this data, as a credit of the exact amount will also be added to your account.