Service Not Good

Hi @DMB252,

Thank you for your post. I am going to reach out to the accounts and billing team to see what we can do for you and I will get back to you soon with an update.

In the meantime, can you please run an advanced speed check and send me a screenshot of your results (including the speed from your modem)? This will help us troubleshoot the problem with slow speeds that you mentioned and rule out Wifi issues.

Best,
Cat