We have had service for a few years. As of the last year or more, service has gotten horrible. Speeds have slowed down to we can’t hardly use it. My business relies on online traffic. And getting a service tech, even at the start/setup, has been the biggest joke. Well, a joke would mean we can get someone. And that has yet to happen.
For the last few months, speeds have been extremely slow. I have a couple of weeks worth of work to do so checked the speeds. The Viasat speed check said Download Mbps is 13.7. Upload is 0.4. Other testing sites it’s 1.19 to 5.71Mbps download and 2.67 to 2.36 Upload.
Only one computer in the house and it barely works online and two phones that don’t work at all.
Had a service tech from our TV sat look at it and he said that the alignment looked off on the receiver (dish) and that it could be two tree limbs causing issues. Trimmed the tree so I know that isn’t the issue. At this point I feel it’s a failing system from a subpar company, Viasat.
Since you’ve used the total allocated amount of high-speed data provided by your plan, you’re now using unlimited standard data. Unlike high-speed, standard data is not prioritized, so you are much more susceptible to congestion and your speeds are significantly slower.
Your high-speed data resets at the end of your billing cycle, which is September 20th. Additionally, should you run out of high-speed data during your billing cycle, you may purchase additional data boost packages to continue using high-speed data.
You’ve mentioned that your computer and phones have trouble maintaining connectivity. I couldn’t find your test results on Speedcheck, so I assume you weren’t logged in at the time.
When you get a chance, can you please use a laptop or Android phone to run another complete speed test on https://speedcheck.viasat.com, with the Viasat Browser? Also, please ensure that you are logged in using your MyViasat credentials, so that your results are visible to our team.
This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
First, I don’t have a “MyViasat”. Again, I have never been given an account number or a online account with Viasat. Never knew it was a thing.
Second, We upgraded our service due to my daughter having at home learning during the lock downs and it has never been changed. We are supposed to be at 100Mbps and unlimited data. Or is the $190 a month going for some reduced speed and data garbage?
And most importantly, third, we have been at your “reduced” data speeds for the last year plus.
I’m not buying what is being offered here. And we have never had the speeds that has been claimed by Viasat. Never!
Tell me how to set up this “MyViasat” account. And I will run this test again.
Now I see why there is so many folks saying the same thing about slow speeds and/or leaving the service.
Your current plan is Choice 75Mbps with 150GB of high-speed data. It has been the active plan since July 10th, 2023. Your previous plan was Unlimited Gold 50, with download speeds of up to 50Mbps.
Regarding your MyViasat account, you can access it by clicking here or by downloading the MyViasat app available to iPhone and Android phones. Once there, you can recover your account’s password by clicking in “Forgot your password?” and filling the “Username” field with your registration email, which I’ve just provided you over private message.
Please let me know if you’re able to access your Viasat account and perform the speed test on Speedcheck.