How do I cancel a service call as the issue presenting last night seems resolved this morning?
Issue was “unable to connect during slow data time”. Service tech on phone set up a work order.
Wonder if wonders, this morning my wife was able to be on zoom for a 3 hour work meeting.
Thank you to whatever you did. No in house tech is needed at this time.
You’re currently out of high-speed data, so that may have caused your speeds to slow down during the peak period of the evening.
I see that you’ve currently used 224 GBs out of the 100 GBs high-speed data cap from your plan, so it’s possible you may be interested in our Data Saver Feature (it’s free!): Announcing the Data Saver Feature Experiment!
I’ve asked the Field Ops team to cancel your tech visit.
By the way, I see that yesterday your modem had two connection drops during the evening – one at 5:30 PM, the other at 5:45 PM.
Was that more or less when you noticed that everything had gone offline?