After remote diagnostics indicated an issue with my gateway, a service visit was scheduled for this past Saturday (2Dec). Got a appointment reminder Thursday evening for a Friday appointment. That was fine with me. A couple hours before the appointment window on Friday, the service tech calls to tell me he can’t come because he has no equipment to bring out. He tells me his manager should have already reached out to me but he will text him to have him call me for rescheduling. It is Monday evening now and i haven’t heard from anyone.
If the lack of adequate and consistent speeds aren’t frustrating enough, Viasat not following through on servicing their product is just disrespectful. We all deserve more for the money we pay.