I sent back equipment on July 27, 2024 We are now getting emails that we will be charged if we don’t have the equipment returned.
That is over 30 days for the equipment to be received.
Hi @bgtrent1944
I’m sorry about this situation.
Here on the Forum, we focus on solving technical issues. Whenever you have time, please call Customer Care for Residential Customers at 855-463-9333.
They will be able to help you with this Billing issue. If you have the receipt of the shipment sent, or its tracking number, they can find it on the transport system.