Selective Slow Speeds

Hi @cclendenny,

I understand your frustration. You mentioned you ran a few speed tests on your side but I can’t see them on my system.

You can follow this tutorial to run a full diagnosis: How to run a speed test from my modem?. This tutorial will walk you through how to get all the metrics we need.

For us to grab all the information we need please make sure to use the Viasat Browser and to be logged in to the website using your MyViasat account.
This will allow you to run a speed test from your modem besides the speed test from your device.

Regarding the congestion issue, I’m looking into the possibility of moving you to a less congested carrier.

Thank you,
Avner