Satellite dish is not properly aligned

Hi @alexisclouse1,

If those recommendations I sent earlier don’t help, could you please also try manually resetting your modem? In order to do so you will need to press and hold the button in the back of your modem for 10 seconds.
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Also, if your antenna is in a safe-to-reach location, it could be a possibility for you to attempt repointing it. Please read this article to learn more about this process and let me know if it sounds viable so that I send you an Install Key: Can I repoint my Viasat antenna on my own?

Thanks,

Nacho