Hi @Ps33conroy,
I see that the work order was created, but not scheduled yet. You will need to wait for a call from the technician to schedule it.
Is your antenna installed on the ground? If it’s safe to reach, you could try repointing it on your own. Please take a look at this article: Can I repoint my Viasat antenna on my own?
If it sounds viable I can send you an install key via private message.
Thanks,
Nacho