We have a Roku tv that constantly loses connection everyday about 5 -10 times a day, why do we have to reset our router every time?
Hi @Shaydg.21
Sorry about the slow reply.
Is your ROKU TV connected to the modem via Wi-Fi, or cable? Do they sit in the same room?
They sit in the same room right next to each other and it’s hooked up via Wi-Fi my firetv in my bedroom in the next room connects perfectly with no issues when I turn the tv on it’s just this Roku tv and when I’m watch a show it will lose connection but nothing else that’s hooked up to the internet loses connection so why is it constantly with my Roku tv
Hi @Shaydg.21
Got it, thanks for the info!
If the Fire TV connects normally, there might be an issue with the Roku TV’s Wi-Fi board.
Could you try connecting this TV directly via cable to the modem, and using it for a few minutes?
Hi again @Shaydg.21
I noticed that the error code on your TV screen (bottom left) is specifically a Netflix error code.
Are you having this issue only on the Netflix app, or with all channels/apps installed on the Roku TV?
I searched for the Roku error code tvq-pb-101 (3.1.-59) and found a few troubleshooting steps:
Restore your default connection settings
If you’ve changed the connection settings on your device, you’ll need to change them back to default.
These settings could include:
- Custom modem settings.
- Virtual Private Network (VPN) or proxy service settings.
- Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you’ve reset these settings, try Netflix again.
Contact your internet service provider
While talking with your ISP, let them know:
- Whether the issue happens only on one device, or other devices on the same network.
- Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
- Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
- Try playing Netflix again to make sure the problem is fixed.
It seems Netflix needs at least 3.0 Mbps to stream HD content, so it’s possible that a weak Wi-Fi signal is preventing that, so the app just disconnects instantly. If you could try using Netflix on the Roku TV with a direct cable, and it works, then this might be the root cause.
Even when connected through the wire connection it still is doing this I waited a day but the same issues happening. I’ve done all the steps to reset the tv and router I’ve had this router replaced already
Hi @Shaydg.21
Do you mean that even when you connect the TV via cable, the message “Unable to connect to wireless network” shows up? Or the error message from the previous picture?