Tech support has been to my address TWICE in the last 10 days. They’ve replaced the transmitter (?), reset the dish, tightened screws, replaced the entire setup inside the house—modem, etc. and STILL I am getting speeds of 2-4 on download. I work from home and haven’t been able to work for weeks because of this! When I call, they just tell me to unplug the modem to reset it. Then they tell me I should consider the time off day—it doesn’t seem to matter what time of day it is! Nothing seems to last; it freezes. Videos won’t load or they freeze. Web pages time out. This is beyond ridiculous at this point. I’m paying for absolutely nothing. I need to be able to work so I need this Internet to be working. I see in the forum here that SO MANY other people have this same issue. What the heck is going on here???
Thanks for reaching out to the Forum team!
Sorry about this experience you’re having with Viasat.
We’ll investigate your account and setup and get back to you with more information about this issue as soon as possible.
Do you currently use any Routers besides the Viasat modem?
I ran a few tests on your modem, and the speeds were high:
We’ve checked your setup and there are no hardware issues at present, so it’s possible we’re dealing with a Wi-Fi problem. When you get a chance, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?
This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
You can follow our guide: How to run a complete speed diagnosis.
(Please let us know if you experience any issues while going through this procedure)
Thank you!
I am using only the Viasat modem installed by the tech. There definitely is still an issue. My video is pausing/buffering every 3-5 seconds. I cannot even get the site to load on the desktop computer or laptop to run the checks you’ve requested. 
Not sure where these numbers are coming from; it’s not that way on this end. 
Do you have an Ethernet cable that you could use to connect one of your PCs directly to the modem? That way, we can bypass the issue at least to run a few speedchecks.
I do have an Ethernet cable. I’ll try the laptop and run a check that way.
With the Ethernet cable we are getting anywhere from 25-50 on DL speeds. I ran it several times and it stayed in that range. I attached a photo (?) of the screen info for the last check…
At this point I don’t know really what to do. The modem supposedly is brand new. I can’t connect all my devices through Ethernet. It’s not even possible to connect my work things this way with their locations.
I previously ran a few tests on your modem during early afternoon and the speeds were much higher – it’s possible there is some evening network congestion in your region.
To verify this possibility, could you please run a few more speedchecks, but during different periods of the day?
You don’t need to paste pictures of them if you run them while logged in, we can see your results history 
I will do this tomorrow during the day I suppose. It’s been slow and spotty all day today. I tried to play simple television channel on Google tv with settings at their simplest (no HD) and it was constantly buffering and pausing. I still can’t seem to get the computer to do anything much without timing out. This is at ANY time of the day. There has to be a reason for this as I’m obviously not the only person experiencing the same exact issues. 
Thanks for the feedback.
Are your Wireless devices far away from the modem?
It looks like the speeds captured by your device when connected via Ethernet cable are very good:
So it’s possible that the Wi-Fi is not strong enough to reach the other devices.
Do you currently own any external Routers?