I am a very new customer. The installer said i had great line of sight and should expect decent or better speeds. He was right and wrong. In the morning I have good download speeds. At 8 pm when I want to stream, I average no more than 9 mps. My shows are blurry. The other night my speed was 3.91 mps and Netflix would not go at all.
I have no other option for internet where I live, but this is unacceptable for $120 a month.
Hi @Junktoart
I’m sorry about this experience you’re having with Viasat.
It’s possible you’re experiencing an evening peak period. To confirm this, could you please run a few tests during different periods of the day?
Your account currently has no inherent equipment or network problems, and your modem speeds are good at this moment (~11 am EDT):
You’ve already mentioned that your morning speeds are better in comparison, so it would be good to have at least 1 test per morning/afternoon/evening to verify if the peak period is the issue.
When you get a chance, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?
Sometimes we see good speeds on our side from your modem, but this doesn’t reflect your devices’ speeds; so with this tool we have a way of knowing both at the same time.
This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
You can follow our guide: How to run a complete speed diagnosis – and please let us know if you face any problems while running the tests.
Thanks!
Here are results from today. Typical of what I have been experiencing.
I ran it again because my Netflix was constantly buffering. .89.
Hi @Junktoart
Thank you for all the results. However, I see that you were not able to run the full advanced speedcheck, using the Viasat Browser.
This is necessary to compare modem vs device speeds and identify Wi-Fi issues.
Would you be able to run a few of those whenever you have some time? I’ll attach the full instructions below in case you’ve had any issues while testing.
- You can download the Viasat Browser here: https://browser.viasat.com/.
- After you install the browser, you need to be logged in on speedcheck.viasat.com.
- To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
- The credentials for this login are the same as the ones you use for MyViasat.
When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:
PS: The Modem Speed Test is currently not compatible with iPhones. If you don’t have an Android mobile device, please run the test on a computer.
I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.
Thank you!
Hi @Junktoart ,
According to our analysis, your internet setup has no inherent issues.
The bad speeds in the evening might be caused by network congestion during the peak busy period (evening hours).
Your tests show both good and bad speed results, which can be explained by the time of day they were run, as you pointed out.
Although this will not fully resolve the issue, during the peak period we’d recommend connecting fewer devices to your network, not using any VPNs, and connecting your device via Ethernet cable if possible.
I understand that this can be very frustrating and our engineers have been working hard in finding solutions to mitigate this issue which especially affects satellite internet.
Thanks,
Leonardo
