Hi Engineers from Viasat,
I have always had very low Internet speeds (<2 MB/s). This was due to the fact that when the technicians were here to put up the dish, there were a lot of trees around and no really good place to put the dish. So they took the best bad one.
About 90% of he trees are gone now and i’d like to get the internet speed up! I believe a relocation of the dish is necessary, but i’m also willing to try reconfiguring it inplace first.
Can you check the connection from your side and advise the next steps?
Greetings
Hi @Soralis
We’ve received your message and found your account on our system!
I’m currently investigating your setup, and I’ll let you know as soon as possible if the dish relocation is needed and the process for it. 
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Hi @Soralis
It actually looks like your issue currently is the cabling, and not the dish/antenna.
Your current cable resistance is higher than it’s supposed to, so a service call is necessary to repair or replace. Cable issues can lead to degraded signal quality, bad speeds, and sometimes a complete downtime (if it gets worse).
You have the add-on EasyCare, so I can request a service call free of charge if you’d like 
You can also request one with Customer Care for Residential Customers at 855-463-9333.
Interesting and unexpected!
I will make a call then, thank you!
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Hi @Soralis
No problem!
I’ll check your account later when the service call is created to keep track of it.
If you need any help in the meantime, let us know!
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Turns out the Modem had not been restartet in a loooong time. Try that first, folks
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Hi again @Soralis
It looks like your modem needed a software upgrade that hadn’t been pushed to it yet (hence the reboot).
I’m glad the folks at Customer Care were able to help you!
If you need help with this or anything else, let us know.