Approx 07:30 EST noticed purple light on Spock gateway. Waited 15 minutes to see if a software download was in progress. Modem did turn blue in approx.15 min. Ran speedcheck and results were very good. Device and modem speeds were close.
While watching morning news online video buffering started heavy approx 09:25 am EST. Ran speedcheck and results showed modem not found. Ran twice same results. Could not access modem interface through modem address. Ran diagnostics under my viasat and showed no issues. Still able to access internet but could not access modem interface.
Rebooted modem and can run complete speedcheck now.
Throughout tests could still access web pages even with poor speed.
That is military time 09:30 on a 24 hour clock is am. I am on EST.
Yes heavy buffering happened most of day yesterday. The device speed under speedcheck reflects closer to what I’m actually experiencing. Anything less than approx 20Mbs device speed makes video content too frustrating. If modem speed actually was related to user experience MIGHT be acceptable. Goes back to the bug in speedcheck and the speed problem most users here are experiencing. Whether it is too much traffic or not, a multi billion dollar multinational corporation could find a solution. It’s just that these squeaky wheels (your american customers) haven’t squeaked loud enough to get any grease.
You can verify my experience by looking at my history results for most of the day and highlighting my device download speed.
