Poor service on Everything

Yes, I did. It’s a little better but yes we know when it goes down

3/14 we have been struggling yet again with service. And apparently I used up my fast internet quick but there was nothing fast about anything it’s been b so slow I come off the net to even do anything yet again

Hi @Mgetridge

I’m sorry about this.

However, it doesn’t look like you’ve used up your high-speed data at all – you’ve only used about 25%:

image

Did you experience slow speeds or a drop in internet connectivity when you last posted?

I can’t see any results for speedcheck.viasat.com on your account – it’d be very helpful for us to have a few of those when you notice the service has gone bad.

When you have time, can you please run a few tests using the guide below?

  • You can download the Viasat Browser here: https://browser.viasat.com/.
  • After you install the browser, you need to be logged in on speedcheck.viasat.com.
    • To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
    • The credentials for this login are the same as the ones you use for MyViasat.

image


When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:


I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.

:exclamation: The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.