Poor service keeps cutting out

1

Ran the speed test didnt turn out will says to try closer to the modem but im sitting about a foot from it

2

Hi @Jschmitzer09

I’ve had a look at your test results and it looks like you have a Wi-Fi signal issue, if your distance is not far between modem and device.

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I remember that last time we spoke (Really poor service), you mentioned you were getting a new Router to help with this Wi-Fi problem. Were you able to acquire one?

If you haven’t gotten one already, please take a look at these recommendations:

Within the Forum we often suggest either of these 2 Router alternatives to use along Viasat Modems:

These are both very good Routers and help in amplifying the Wi-Fi range and quality throughout an average-sized house.

4

Hi again @Jschmitzer09

It seems right now you are currently being de-prioritized under the Unleashed usage expectancy. You’ve probably seen a similar screen under your MyViasat app:

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It’s possible that you’re experiencing slow speeds due to this usage problem. This is not a technical issue, however, so to get a better explanation of how Unleashed and its usage works, you can get in touch with Customer Care at 855-463-9333.

We’ll continue to monitor and investigate your account for any technical issues that may arise in the meantime.

5

I think the issue is the vasatt box I have to different routers I have plugged in and have tryed them and it still say the same thing

6

Hi @Jschmitzer09 ,

Do you have an ethernet cable you can use to try the SpeedCheck while using a cable?

Thanks,
Leonardo

7

All I have is my phone for the speed check

8

Hi @Jschmitzer09 ,

thanks for letting us know. Could you post the models of the routers you’ve tried here?

Please try running one or two tests using each of the external routers you have and let us know which tests were run using which router. If you have other ethernet cables, please also try swapping the cable linking your modem and router as well.

We’re seeing a discrepancy between your modem and your device speeds and we want to investigate what is causing that.

Thanks,
Leonardo

9

Well when I use jist they viasat routers it say the same thing when I hard wire with eter cord to my router archer c54 it say the same thing

10

Hi @Jschmitzer09 ,

Is it possible for you to use the archer router but use another ethernet cable to hook it up to the Viasat modem? If you’re able to do this, please run a test and let us know.

Thanks,
Leonardo

11

I did still say the same thing

12

Hi @Jschmitzer09 ,

I don’t see any new tests since Aug 11th, did you run any new tests using the archer router after swapping to a new cable as requested?

Thanks,
Leonardo