Poor service and quality

Slow Speeds
1

Worst service ever. Slower than molasses. Pitiful.

3

Hi @connie

Sorry about this experience you’re having with Viasat.

Could you give us some more details regarding this speed issue you’re having? Is it throughout the whole day, or specific periods? Are you having connection drops, or very low speeds?

I tried running a speed test on your modem, but it looks like your setup is currently offline. I’m having a look at your account to check if there’s an underlying issue causing the slow speeds.

Whenever you have connection again, could you please run for us a few full speed checks?

This is how to do it:

  • You can download the Viasat Browser here: https://browser.viasat.com/.
  • After you install the browser, you need to be logged in on speedcheck.viasat.com.
    • To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
    • The credentials for this login are the same as the ones you use for MyViasat.

image

When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:

image
image1474×285 46.2 KB

:exclamation: The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.

I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.

Thank you!

4

You can’t run the test because it is offline. DUH. It’s never on line. Sunny and clear skies but no internet. Can’t run speed test because I cannot get online. DUH. I ain’t paying for this crap. .

5

Hi @connie

My apologies.

I noticed that you have a service call scheduled for April 29th.
I’ll keep an eye on it and check back with you as soon as it’s complete.

8

For public knowledge, closing this topic as the most recent follow-up is being worked on: https://forum.viasat.com/t/poor-service-and-poor-customer-service/3589/1.

If you have a similar issue, please start a new topic instead.