Extremely slow internet, eating up all data, standard data non-existing, nickle & diming. Please, cancel this account!
Hi @Badreception,
Sorry about this experience, I’m taking a look at your account now. Hope to have an update soon.
Thanks,
Nacho
Hi @Badreception,
I see that you still have priority data at this time in your billing cycle. I also ran a test from your modem and am seeing good speeds (see below):
When you get a chance, could you please run a complete speed diagnosis with https://speedcheck.viasat.com/ and share a screenshot of the results with us? This test will help us identify/rule-out Wi-Fi issues. Here you can find some instructions to run this test - How to run a speed test from my modem?
Thanks,
Nacho