Outage issue maybe

1

Anyone experiencing outage issues?
The app says are outage one second then another second it’s says it’s a home/satellite issue

3

Hi @system9,

Thanks for posting. Our tools indicate that there was a partial outage in your service area, it seems like it was just resolved. Please give it a few more minutes until the network stabilizes again.

If the issue persists in a few hours please let us know.

Thanks and sorry about this experience.

Nacho

4

Connection issues again

5

Hi @system9,

Sorry about the slow reply.

I see good speeds from your modem at this time:

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I see that your modem was offline for almost an hour yesterday morning. I believe the reason was weather related. Please let us know if you experience an offline event like this one again. We’ll try to take deeper look at this issue.

Thanks,

Nacho