the price is to high for no good service, your rep in Mexico was very Rude , they would not give me a credit for the service being lousy , as of right now I am out of service poor connection
I checked your account and it seems right now your region is in the middle of a hurricane event, leading to an unplanned network outage.
Has the issue with no connection started recently, or was it before this outage?
Did you try to request a service call for this current issue?
From what I’ve gathered, you have a mix of issues:
- Your current data usage is trending to the top 20% of usage. This means you are using more data than 80% of customers in your area. At this data usage level, you may expect to experience slowing speeds during times of network congestion. To help improve your speeds, please consider reducing your daily data usage.
- I have found an issue with the setup of your account in our system that is preventing you from getting service, and this will need to be escalated internally. I’m reaching out to the respective team and will let you know as soon as this is fixed.
- The current network outage around your region (this is undergoing right now and our engineers are working as fast as possible to resolve it).
By the way @Sunshine_Time
Your account is currently under the “Suspended” state, so this is most likely why the agent was unable to give you any credit for downtime.
This specific issue can be resolved with the Customer Care team.
Hi again @Sunshine_Time
This specific issue on your modem has been fixed, please let us know if it helps with your signal/connectivity issue 
But hotspot with t mobile working fine , I need a full credit
There no robbery in a fair trade , but Viasat don’t care about customers, I haven’t had service for 30 days and Biasat doing hard core collection on my account
Do you currently have more than 1 Viasat account? I’ve checked your account and your service hasn’t been interrupted (even under the Suspended state).
You joined Viasat 09/09/2024, and your modem has been online since then:
You have had 3 offline events since 09/09, but these lasted 30 – 45 minutes at most, and have become more frequent under the hurricane event that your network region is currently in:
We don’t have access to Billing systems here on the Forum, so a credit has to be requested with the Customer Care team (855-463-9333), but with no downtime, they might reject this request.
Right now, are you able to use the internet? Your account is online and your setup is healthy, and the network outage in your region has been fixed, so you should have a stable connection:
No I don’t have two accounts only one, but you right service has been wonky
When you get a chance, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?
This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues. I mention this because even under the Suspended state, your modem is still getting good speeds (around 30Mbps), so the issue could lie somewhere else.
You can follow our guide: How to run a complete speed diagnosis – and please let us know if you face any problems while running the tests.
Thanks!
Please close account today service poor , I am canceling before 30 days , the service and customer service treated me poorly, did not take consideration of my concerns. My hotspot working fine during storm , that an excuse , I am not happy with your company, billing for poor service, is gouging and corrupt, bring the account to zero balance thank you have a good day my account my email address
I understand your frustration and I’m sorry that we couldn’t provide you with a better experience.
While we believe that your service is working normally, we understand that this may not be reflected on your end, or may not have met your expectations.
As our Forum team only deals with technical issues, please get in touch whenever possible with Customer Care (855-463-9333), if you wish to proceed with the disconnection. Thank you!