"Other" Usage in Viasat Shield

1

When looking at device usage in Viasat shield, I see video, internet, etc. It seems that misty off my user is “other”. What does that usage consist of? It seems to be the primary use of my data.

2

Hi @Therascalfive ,

If you give us your consent we can look into your detailed usage and provide you a more detailed report on your usage via direct message.

Thanks,
Leonardo

3

Proceed as necessary

4

Hi @Therascalfive,

I just sent you a DM with a detailed analysis of your usage data.

Please let me know if the info makes sense to you.

Thank you,
Avner

6

Hi @Therascalfive ,

Did you see the DM I sent you with the detailed information on your data usage?

If so, could you give me some feedback? I’d like to know if you think that analysis makes sense to you or if you want to keep investigating the situation.

Thank you,
Avner

7

Thank you for your email. I turned off all of my auto uploads and it didn’t make a huge difference. My usage is still through the roof without streaming anything at all. If we could keep looking I’d appreciate it

9

Hi @Therascalfive ,

That’s fine! I’ll keep this case open for now, you can reply to this thread once you need a new analysis or if you want to know any specific details we didn’t mention in the DM.

Thank you,
Avner