I’m on the unlimited plan & speeds up to 100 but NO where near that and I’m noticing the gigs are being used up quickly faster than my old company I left for you guys no way have I used up 60gigs in 2 days I’m getting like 10-15 download far from anywhere near 100 CAN YOU HELP OR WHAT
Hi @moses1961
Sorry about this situation. To clarify, you previously had high speeds, and only recently your download speeds have been reaching 10–15 Mbps?
We’re having a look at your account to identify what might have changed, but if you have some time to run a few Speedchecks for us, that would help a lot.
Please, follow the guide below and let us know if you experience any issues while testing:
- You can download the Viasat Browser here: https://browser.viasat.com/.
- After you install the browser, you need to be logged in on speedcheck.viasat.com.
- To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
- The credentials for this login are the same as the ones you use for MyViasat.
When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:
The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.
I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.
Thank you!