Not recieve my 30mbps download and upload

Hi, @aovincalloway,

Thanks for your message. Please, it is very important that you run a speed test from your modem, as described here: How to run a speed test from my modem?

There can be multiple factors affecting your speeds, and we cannot fully assess the issue if you do not provide us with that information.

For instance, I just run some speed tests, and from my tools, I am seeing good speeds:
image

I know probably that is not the speed you are always seeing, that’s why we are asking you to run that test locally. Those results will be very helpful in troubleshooting the issue.

We’ll wait for your feedback.

Thanks